A deeper look inside the WestJet team !

Hellow fellow bloggers !

The use of communication in a workplace can set the tone for how well employees function throughout the day. Ineffective communication can hinder productivity and create chaos within different parts of the corporate ladder in regular day to day operations. An effective way to help establish effective communication in a workplace is to work in teams. Teams allow employees to think together process and act more productively

In order for WestJetter’s (WestJet representatives) to maximize their productive capacity, they create a team playing atmosphere for their workers to be in. The company ensures that every representative follows principles that would help bring out the best in their service.

In 2012 Vice president of people relations and culture WestJet, Tyler Matheson used 8 principles to that help WestJet win the Best Flight Attendant awards in Canada.

These principles are…..

1. Define and perpetuate your culture
2. Cultivate an ownership mentality
3. Care
4. Make the Employee and guest experiences the same
5. Empower the flight attendants
6. Have visible leadership
7. Engage with employees
8 .Keep innovating

These are just a few of many principles that WestJetter’s follow. Addionally, Ceo Gregg Sarestky’s mentions that his WestJetters must “Read your audience” to be able to adapt and treat their guests appropriately  !

Have you ever been in a workplace that always pushed you to follow certain rules and principles in your work ? if so, share them !

Sources:
http://advantagemagazine.ca/2013/how-westjet-keeps-customer-service-sky-high/
http://www.thestar.com/business/2012/05/28/westjets_ceo_may_be_big_boss_but_emphasizes_team_attitude.html#
Images:
http://roamancing.com/wp-content/uploads/2013/06/Welcome-Aboard.jpg Images: http://roamancing.com/wp-content/uploads/2013/06/Welcome-Aboard.jpg